I have recently been in a little argument with the VPN service IPVanish. When I called out that Hide My Ass for not protecting privacy, IPVanish responded saying I should try them out.

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I am suspicious of all snakeoil “privacy” services and without legitimate employees or explanation of their infrastructure I’m not going to buy it. But I checked out their TOS and privacy policy anyways… Well the language in both seem to conflict like here it says that they keep no logs in their privacy policy.

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But in their TOS they specify several times if you do this or that they will suspend your account, here are some examples.

How would they know when their users are sharing a login if they keeps no logs?

3. Authorized User; Your Responsibility.

You may not access or use the Site or Services if you are unable to form a binding, legal agreement with IPVanish. You affirm that you are over the age of 18. You assume all responsibility for your use of, or access to, the Site or Services.

Accounts are for single user, individual use only. Any non-individual use or multiple-party use is prohibited. For example, the following uses are prohibited under this section:

  • Sharing a login between people.

  • Simultaneous logins from multiple IP addresses with the exception that we do allow an individual up to two active connections to the network per account, mostly, to allow for mobile device use, but the connections are prohibited to be used by anyone but the account holder.

How would they know which one of their users are spamming so they can suspend their service if they keep no logs?


IPVanish enforces a zero-tolerance SPAM policy regarding information transmitted through our network. IPVanish may determine in its sole discretion whether any transmissions are considered SPAM. SPAM includes, but is not limited to, the following:

  • Bulk unsolicited e-mail, promotional material, or other forms of solicitation sent via e-mail that advertise any IP address belonging to IPVanish or any URL (domain) that is hosted by IPVanish.

  • The use of web pages set up on ISPs that allow SPAM-ing (also known as “ghost sites”) that directly or indirectly reference customers to domains or IP addresses hosted by IPVanish.

  • Forging or misrepresenting message headers, whether in whole or in part, to mask the true origin of the message.

  • If IPVanish determines that you have posted one or more articles of spam, we may cancel your account immediately and take steps to prevent you from using our network at any time thereafter.

How would they know which one of their users is transmitting copyrighted material if they keep no logs?

13. Copyright Protected Materials

IPVanish respects the intellectual property rights of others and expects that you do the same. It is our policy to terminate in appropriate circumstances the accounts of subscribers who infringe the copyrights of others. You may not upload, download, post, publish, transmit, reproduce, or distribute in any way, files, material, information, software or other material obtained through the System that is protected by copyright or other proprietary right or derivative works with respect thereto, without obtaining permission of the copyright owner or other right holder. Additionally, you shall not upload, download, post, publish, reproduce, transmit or distribute in any way any component of the System itself or derivative works with respect thereto.

I’m sure you get the point now… This isn’t just IPVanish though I have seen many other VPN providers that do the same thing by claiming they keep no logs but then putting this junk in their TOS. So snakeoil services do you really think people are so naive that they wouldn’t notice these inconsistencies?